Microsoft buys stake in 24/7 BPO, India BPO News
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Microsoft buys stake in 24/7 BPO, India BPO News


Microsoft Corp has acquired a stake for an undisclosed amount in customer lifecycle services provider 24/7 Inc (earlier known as 24/7 Customer) to jointly offer a higher level of interactive-based customer service.

The agreement includes 24/7 Inc acquiring Microsoft’s interactive self-service assets (clients, people and technologies). It also includes an R&D partnership, long-term IP licensing and Microsoft taking an undisclosed equity stake in 24/7 Inc.

With this combination, 24/7 Inc will be able to generate revenues of more than $250 million annually, a joint press statement from the two companies said today.

24/7 Inc is based in Campbell, Calif., and has about 9,000 employees in India, Philippines and other centers. The company was launched in the year 2000 and has raised over $20 million from Sequoia Capital and other investors.

In addition, 24/7 has acquired Voxify earlier this year, a Microsoft partner to create automated call center agents.

Microsoft has pioneered the use of NUIs, including gestures and speech, across a broad range of devices, and the broad adoption of NUIs by consumers has changed the way people interact with technology, companies and one another. The company 24/7 Inc is a leading innovator in harnessing the power of Big Data (cloud) for customer service.

The combined Predictive Experience (PX) platform will manage more than 2.5 billion speech and online self-service interactions annually.

24/7 Inc will utilize Microsoft Tell me speech and natural language technologies for natural user experiences in customer service.

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